TERMS AND CONDITIONS

All customers and visitors to the www.chromacore.co website (“Website”) are subject to the Ignition Fitness LLC d/b/a Chromacore (“Chromacore”) Terms and Conditions as expressed below. The Website allows its users to receive information about Chromacore, including email and/or email newsletters, interact with other members and/or visitors to the Website, and reserve, pay for and cancel services offered by Chromacore. These Terms and Conditions were developed to ensure that our customers are using our facilities and services with due regard to their rights and the rights of other users, and in conformity with Chromacore’s standard and current procedures, rules, regulations and requirements. By accessing, browsing and/or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree, do not use this Website. Chromacore reserves its rights in it sole discretion to modify or revise the Terms and Conditions at any time, and you agree to be bound by any such modifications or revision. While Chromacore may attempt to notify you if major changes are made to these Terms and Conditions, we advise you to periodically review the most current version here.

The Website may contain links to third party websites that are not owned or controlled by Chromacore. Chromacore has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites, including privacy and data gathering practices. By using the Website, you expressly agree to relieve and release Chromacore from any and all liability arising from your use of any third party website. Accordingly, we strongly encourage you to be aware when you leave the Chromacore Website and to read the terms and conditions and privacy policy of any other website that you visit. Upon leaving the Chromacore Website these Terms and Conditions no longer govern.

GRIPPED SOCKS REQUIRED

Gripped socks are required in all classes. No exceptions. We sell many sizes and styles at the studio.

FIRST TIME ARRIVAL REQUIRED 15 MINUTES EARLY

You must arrive at the studio no later than 15 minutes prior to scheduled class time so you can check in, complete a waiver, get oriented and meet your instructor who will give you an introduction and ask about injuries or other concerns prior to class. If you come less than 5 minutes before class, your instructor may not have adequate time to orient you and you may be turned away. The class will be credited back to your account to reschedule for another time.

STUDIO OPENS 15 MINUTES BEFORE + DOOR LOCKS AT CLASS TIME

The studio is open 15 minutes before and after every class. Classes start and end on time. The door is locked at class time and no late entries are permitted. Please be on time. You will be held to our late cancel and no-show policies. No exceptions.

BOOKING WINDOW

Opens Sundays at 5 PM as follows:

  • Members Only:               For the next 14 days

  • Class Packs/Drop-In: For the next 7 days

CLASS CANCELLATION & NO SHOW

With so few spots available in and demand for classes, we ask our community to please be mindful of our cancellation policy. We thank you in advance for your cooperation and consideration, as it allows all members of the Chromacore community the chance to get into classes.

You must cancel using our app or website 8 hours before class time to avoid a penalty.

No texts, emails or calls. No exceptions.

WAITLIST

When a class is full, add yourself to the waitlist. It works! As spots open in class, the wait list will add you to class up to 2 hours before class time.

After that, anyone can book open spots, so be sure to check our online schedule to grab last-minute openings in class.

Important Waitlist Rules:

  • You will be notified via email only if you make it into class, so please monitor your email closely if you are on the waitlist. 

  • Managing your waitlist is your responsibility. If you know you do not want to be added to a class, please remove yourself from the waitlist using our app or online. No phone calls. No emails. No texts. No exceptions.

  • Pay special attention for early classes. If you don’t want to be added from the waitlist to an early morning class, remove yourself from the waitlist before you go to bed.

  • Otherwise, if you are added to class, you will be held to our late cancel and no-show policies.

MEMBERSHIP HOLDS

You may put your membership on hold anytime for a minimum of 2 weeks and a maximum of 1 month, with a maximum of 2 holds per calendar year. There is a $40 hold fee in each instance. We make exceptions to this policy for medical holds only and require a doctor’s note. 

MEMBERSHIP CANCELLATION

All memberships require an initial 3-month commitment. After that, you may cancel with 30 days’ written notice to the studio to hello@chromacore.co. Please include a reason for cancellation with your request to ensure prompt service. 

NO GLASS BOTTLES OR JARS

Our instructors’ primary focus in class is your safety, so we don’t always see your glass bottles and jars on the floor. And let’s face it, shattered glass is a nightmare for people wearing gripped socks. For your safety, we do not permit glass bottles or jars in classes.

AGE REQUIREMENT

Although our classes are designed for all ages and fitness levels, no children under age 14 are permitted to take class. If you are under 18, you will need a parent-signed waiver to attend class.

PREGNANCY PRECUATIONS

If you are pregnant, please consult with your doctor before taking any classes at Chromacore and continue to monitor during the duration of your pregnancy. If you have approval from your doctor, please arrive early to class, check in with your instructor and be prepared to modify your workout.

ACTIVE PAYMENT ON FILE REQUIRED

To attend classes at Chromacore, we require that you have an active credit or debit card on your account. We will use it only to charge fees and retail, memberships or classes you purchase. If the card is declined or expired, you have 2 days to update it, or the system will suspend or terminate booking privileges until you do.

ALL SALES ARE FINAL & NON-TRANSFERABLE

All sales of memberships, class packs, gift cards, retail, events, trainings and programs are final, non-refundable and non-transferable.

ALL PRICES ARE SUBJECT TO CHANGE 

All future prices are subject to change without notice.

INSTRUCTORS & CLASS TIMES SUBJECT TO CHANGE WITHOUT NOTICE

While we try not to cancel classes or switch teachers last minute, things do happen. We reserve the right to cancel classes and change instructors for any reason at any time. Such changes will not result in a refund.

WAIVER & RELEASE

A waiver and release must be signed and on file by every client prior to participating in a class or program at Chromacore.

ACCOUNT QUESTIONS

Please contact hello@chromacore.co with any account questions or requests. No texts, calls or in person requests, please, to ensure prompt service and accuracy.